Support is available to help with questions, account-related issues, technical concerns or general feedback. The team can assist with account verification, deposits and withdrawals, troubleshooting app or site problems, disputes, and guidance on safer‑gambling tools, promotions and bonus queries. Contact methods include live chat for immediate help, email for detailed enquiries, and telephone for urgent cases. Response times vary by channel; live chat is fastest and email replies are provided within a few hours to one working day, typically.
| Department | Contact |
|---|---|
| Customer support (live chat, email — account, verification, technical) | [email protected] |
| General enquiries (business, media and legal) | [email protected] |
| Affiliate enquiries (partnerships, commission and marketing) | [email protected] |
| Telephone (UK sales and account team) | +44 20 7400 4827 |
| Working hours | Mon–Sun, 08:00–00:00 GMT/BST |
Email is the preferred contact method for detailed requests, account issues, or any matter requiring explanations or supporting documents. Send messages to [email protected] with a clear subject line and up-to-date contact details to enable a prompt response. Including the account ID and relevant attachments will reduce delays and speed up resolution.
Support queries are normally handled promptly: most inquiries receive a response within one business day. Issues requiring account checks, payment investigations or enhanced verification can take longer, and response times depend on complexity and required documentation. If a case needs escalation, customers will be informed of next steps and an estimated timeline for resolution.
Tell us what you think — your feedback, suggestions and ideas help improve the site. Please share any thoughts on games, payments, promotions or usability; every message is reviewed carefully by the team and used to shape updates and fix issues. Your input makes the experience better for everyone, so do get in touch and let us know how we can improve.
